PATIENT GROUP NEWLETTER
Read our latest Patient Group Newsletter (Autumn 2017)
PATIENT TRANSPORT - HAVE YOUR SAY
NHS organisations across the South West have decided to work together to develop a consistent approach on the use of NHS-funded patient transport (PTS)* . Policies are being reviewed to try to ensure equality of access and that limited resources are available to support those who truly need them.
To help us do this we need your views. Would you please click on the link below and complete the electronic survey. It should only take 5 – 10 minutes.
CARERS' VOICE SOMERSET
WORLD MENTAL HEALTH DAY
This year's World Mental Health Day takes place on Tuesday 10th October 2017
Key facts on young people’s mental health:
- 1 in 10 young people have a diagnosable mental health condition – that’s 3 pupils in every classroom
- 70% of young people with experience of mental health problems do not have proper interventions at a sufficiently early age
- It’s estimated that half of all mental health problems will emerge before the age of 14
Find shelf help in your local library
http://reading-well.org.uk Reading Well for young people recommends expert endorsed books about mental health, providing 13 to 18 year olds with advice and information about issues like anxiety, stress and OCD, and difficult experiences li/ke bullying and exams.
IN CHARLEY'S MEMORY - MENTAL HEALTH SUPPORT FOR YOUNG PEOPLE
The Practice has recently teamed up with the In Charley's Memory charity to host regular counselling services and Drop-In Sessions at the practice for anyone aged 11-25 years old. To find out more details go to http://www.incharleysmemory.org.uk/
FLU VACCINATION CLINICS
We will be holding dedicated flu vaccination clinics at the practice during September. Appointments are available now to book as follows:
|Wednesday 20th September||2 pm to 6.30 pm|
|Thursday 28th September||10 am to 12 noon|
|Friday 29th September||2 pm to 5.30 pm|
Why should I get Vaccinated.pdf
Children aged 2 or 3 years on 31st August 2017 will be eligible to receive a nasal flu vaccination. We will be holding dedicated nasal flu vaccination clinics towards the end of October. Please ask at Reception for details.
EVENING AND WEEKEND GP SERVICES
You can now access appointments in the evening and at the weekend if you are registered at a practice in the Bridgwater or surrounding area. For information on how to book these appointments please see the attached information. Improved Access Frequently Asked Questions
C-CARD SCHEME FOR YOUNG PEOPLE
Somerset Bridge and Redgate Medical Centres are now condom issue points. For details of the C-Card Scheme please click on the link below
SINGING FOR BETTER BREATHING
There’s increasing evidence that singing regularly as part of a group is good for your health and general well being.
There’s also research that suggests group singing has benefits if you have a long-term lung condition such as asthma, COPD or emphysema.
It can help reduce your feelings of being short of breath by strengthening the muscles you use when you breath and help you to feel more in control of your breathing. Singing can increase the strength of your voice, improve your posture, increase your lung capacity and boost your body’s response to infection.
Would you be interested in joining a singing group at the Practice?
If this is something of interest to you, please leave your contact details at Reception.
HEARING AID BATTERIES
Somerset Bridge Medical Centre is now an official stockist of hearing aid batteries. Please enquire at Reception
ONLINE COUNSELLING FOR YOUNG PEOPLE
Free, safe and anonymous online counselling and support for young people aged 10-16 years. Click on link for details https://kooth.com/
COMMUNITY GARDENING GROUP
In partnership with Somerset Activity & Sports Partnership (SASP) we have recently established a Community Gardening Group at Redgate Medical Centre. A group of volunteer patients and friends from both practices meet every Tuesday at the practice at 12.15 pm. Work is already well underway transforming the garden outside the main entrance at Redgate. If you are interested in getting involved in the group, please leave your details at Reception or just come along and join in. All gardening equipment is provided and we even provide liquid refreshment afterwards ! Even if you are not able to garden due to mobility problems we would still like to hear from you.
If you have any plants, cuttings, bulbs or potting compost that you are able to donate to the group please contact reception. We would be most grateful for anything you can spare.
Meningitis ACWY Vaccination Programme
The national Meningitis vaccination programme is being delivered to teenagers and first-time university students to protect them against developing meningitis or septicaemia. Older teenagers and university students are at high risk of infection because many of them mix closely with lots of new people, some of whom may unknowingly carry the meningococcal bacteria. The highest risk of meningitis is in the first year of university, particularly the first few months. In the next few weeks we will be contacting all registered teenagers born between 1st September 1998 and 31st August 1999 to offer them vaccination before they leave for University or College. Please contact the surgery and book an appointment with the practice nurse to receive your vaccination. Even if you have already received vaccination against meningitis C during school years 8 or 9, you still need to be vaccinated against meningitis ACWY.
Click link below for Patient Information leaflet
ROYAL BRITISH LEGION - ADMIRAL NURSES
Click link for Admiral Nurse Newsletter
New: Online Patient Access
We have recently improved our patient online services to enable patients to book appointments online, order repeat prescriptions and view their summary care data within their medical record. To register to receive online services you will need to complete an application form available at reception or visit the Patient Access website www.patient.emisaccess.co.uk. For further information about Patient Access please read our Patient Information Leaflet
PLEASE NOTE - THE PATIENT ACCESS SERVICE REPLACES OUR PREVIOUSLY PROVIDED SERVICE FOR ONLINE ORDERING OF REPEAT PRESCRIPTIONS AND APPOINTMENT BOOKING. YOU WILL THEREFORE NEED TO RE-REGISTER TO CONTINUE TO ACCESS THESE SERVICES.
Care Quality Commission Inspection Report
The Care Quality Commission (CQC) are the independent regulator of health and adult social care in England.
The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage them to improve.
They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.
Our Practice underwent a CQC inspection in January this year and has been rated 'GOOD' in all areas. The formal report will be available to view on the CQC's website shortly.
Join our Walking Group today
Back in May 2015 we started a walking group at the practice. We now have 16 patients (plus friends, family) and a number of practice staff who come along on our walks which are held over a lunchtime on Wednesdays (every other week). People of all ages (16 to 89 years !!) have joined our walks, which we can adapt to suit individual needs and abilities.
To find out more information, please contact our Reception team.
Our fortnightly walks leave either Redgate or Somerset Bridge Medical Centre at 12.30 on Wednesdays.
Bridgwater Carers Support Group
Our sister practice, Redgate Medical Centre, is proud to announce that it will be the new host venue for the Bridgwater Carers Support Group. The Group who are supported by Compass Carers meet on the 4th Thursday in the month from 10 am - 12 noon, so why not pop along for a cup of coffee and chat with other carers.
THE FRIENDS AND FAMILY TEST
The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
Launched in April 2013, the FFT question has been asked in all NHS inpatient and A&E departments across England and, since October 2013, all providers of NHS funded maternity services. In its first year, more than 2 million individual responses were given.
The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.
While the results will not be statistically comparable against other organisations because of the various data collection methods, FFT will continue to provide a broad measure of patient experience that can be used alongside other data to inform service improvement and patient choice.
Publishing results of the Friends and Family Test
The results of the FFT are published at monthly intervals on both NHS England and NHS Choices websites
NEW PATIENT GROUP MEMBERS NEEDED
We are currently looking to expand the membership of our Patient Group. We would be particularly interested in recruiting representation from patients aged 18 - 40 and especially those who are parents of young children or teenagers. More information is available in the Patient Group area of this website . If you would be interested in finding out more about this group please contact the surgery.
BIRTHDAY ANNUAL REVIEW
Patients who have conditions such as diabetes, asthma, COPD, hypothyroidism, cardiovascular disease or high blood pressure will have a single review for all their long term medical problems each year in the month of their birthday. This will reduce the number of visits patients have to make to have their long term conditions monitored which we hope will be much more convenient. We would encourage you to contact the practice around the time of your birthday to book a Birthday Review appointment if this applies to you.
Transferring from the old system to a birthday review system is going to be challenging and may result in some patients being seen earlier or later than they initially expected. The doctors would like to thank all their patients for their support whilst we are implementing these changes